Terms of Service
At New Heights Fitness we appreciate your support and want to continue to offer quality, safe and a variety of classes in Hinton, AB. Please review the policies below as they help us to keep high standards and safety in mind at our studio.
Class Registration & Attendance:
Pre-registration is required for all classes you wish to attend. You may register up to one (1) hour to the class start time.
Many of our classes have limited space and waivers must be signed; therefore walk-in clients are not permitted.
All class participants must sign the online waiver prior to their class.
Please select your classes carefully and please do not register for classes that overlap each other as a proper cool down/warm up in class is needed to avoid injury.
Classes with three (3) or less clients registered two (2) hours prior to class time are subject to cancellation. Please register in advance to assist us with managing our convenient schedule and class sizes!
There are plenty of class options available so please view the schedule to select classes that you can complete in full.
Attendance in all classes are strictly monitored for safety & liability reasons.
To advance within our class level curriculum, attendance in a minimum of six (6) classes of your current level is required plus the recommendation of the instructor.
Once minimum attendance is reached, clients must undergo an assessment with their instructor (on the last day of class) to demonstrate their capability to advance to the next level.
Taking at least one class per week (if not more) will help you progress faster than taking classes infrequently.
Do not register for classes that are above your chosen specialty level. If this occurs, New Heights Fitness holds the rights to remove you from the inappropriate class. This will help avoid injury and keep classes safe for all students.
If you are a pole and/or aerial student with previous experience, who are visiting New Heights Fitness for the first-time please email us at newheightsfitness19@gmail.com for a consultation on the appropriate level placement.
Payment for an assessment will be discussed.
Reimbursement Policy:
Refunds will not be offered for ANY classes or passes.
It is the student’s responsibility to be aware of the chosen date of classes when purchasing and to book.
If you miss the first two (2) classes of your session then you may no longer be able to attend the session.
All youth classes (aerial hoop and aerial hammock) are progressive classes. This means you learn new moves based on the previous class and it is imperative that you show up to your registered classes. This prevents injury and allows the class to flow as it should.
This does not apply to adult classes.
If you were unable to attend multiple sessions of your session pass, you may not use those credits towards another class, as you have already taken a space in the original class that you registered for.
Late for Class:
Please be on time!
You will not be permitted to join the class if you are more than 10 minutes late once the scheduled session has started.
This is due to safety and prevention of injury for our warm-up, and in order to ensure minimal class/activity disruption to the other participants in the class.
Late/Cancel/No-Show Policy:
Pre-registration is required for all classes. You may register up to one (1) hour to the class start time.
New Heights Fitness reserves the right to cancel a class due to low registration, weather, instructor illness, or any other reason.
If New Heights Fitness cancels a class and you have pre-registered and pre-paid for that class, we will assist in canceling the pass and reapplying it or set a makeup date for that class.
Exceptions to this policy may be made at the discretion of the owner only.
Please refer to the refund policy if you have questions regarding refunds.
Privacy & Class Conduct:
Safety and comfort are priority at New Heights Fitness.
Students are expected to be respectful and attentive in classes.
There will be times your instructor may not allow you to attempt a new technique. This is for your own safety reasons as they may not feel comfortable spotting you or they may feel your body is not quite ready to attempt the technique.
Listening to your instructor is imperative, if you choose not to listen or argue with your instructor you will be asked to leave with no refunds given and run the risk of not returning to New Heights Fitness.
A meeting can be set up to discuss the issue and future classes.
Exercises should be limited to those directed by your instructor.
Students who chose to attempt exercises outside those being taught in class may be asked to leave class with no refunds.
We ask that you keep conversations with classmates to a minimum.
Cell phones should be turned off or placed on silent during class to avoid disruptions.
Video and photography are not permitted during class unless the instructor has explicitly granted permission. If recording is allowed, please be respectful of other students' privacy and avoid capturing those who do not wish to be filmed.
Minimum attire for classes is shorts and sports bra.
All intimate body parts must be covered at all times.
Students wearing inappropriate attire may be asked to leave class with no refunds given.
As students progress into higher pole dance levels students should expect to wear the appropriate attire for safely executing more difficult pole techniques.
More skin may be needed to ensure your safety for more advanced moves.
Heels are welcome in Pole Flow
Please feel free to reach out to your instructor and/or email us for recommendations on appropriate pole shoes for class.
If at any time you feel uncomfortable in class, FOR ANY REASON, please let your instructor know immediately and/or contact us after class by email or phone.
Private/Semi-Private/Parties/Event Bookings and Deposits:
To book a private event please email us at newheightsfitness19@gmail.com or reach out over Facebook/Instagram.
A non-refundable deposit of $60 will be required to reserve your date/time. The deposit will be applied against the total cost of the party and the remaining amount must be paid one week (7 days) in advance.
You can reschedule your party one week (7 days) prior to the event.
We will attempt to accommodate rescheduling the time/date of your party.
If a second rescheduling is required, we will require another non-refundable deposit of $60, this will not go towards your remaining payment.
Exceptions to this policy may be made due to extenuating circumstances at the sole discretion of the studio owner.
Inclement Weather Policy:
No refunds will be provided for class cancellations due to inclement weather.
We will notify if there is a possibility of cancellations due to weather
If we choose to cancel, you will be notified ASAP
We will attempt to reschedule if able
These policies override any previously posted policies and any previously dated policies on written documents including those outlined in paper waivers and may be changed at any time at the discretion of New Heights Fitness.